Getting feedback from customers doesn’t need to be overly complicated. A few months ago I ordered a couple of pizzas for my daughter and her friend. When the pizza arrived, I was surprised to see a bright yellow sticker on one of the boxes. No frills, just a little square, with black text, and a straight forward request.
“Email us a picture of the pizza inside this box and we’ll send you a coupon…”
Amused, I snapped a couple of pictures and sent the message on it’s way. That’s it… A simple solution, that delivered real-time, actionable, feedback for minimal cost. In a day and age where NPS is everywhere, it was refreshing to see a company trying something different.
Collaborating with a new colleague? Spending the time to get to know a each other before jumping straight into the work will help set the groundwork for a healthy and productive working relationship. Answer these questions to build a healthy and productive working relationship.
Q: What can I do to get better at meeting planning? In the boating world frames are used to support the hull and give a boat its shape and strength. In the planning world, framing can be used to strengthen focus, and shape outcomes.