Getting feedback from customers doesn’t need to be overly complicated. A few months ago I ordered a couple of pizzas for my daughter and her friend. When the pizza arrived, I was surprised to see a bright yellow sticker on one of the boxes. No frills, just a little square, with black text, and a straight forward request.

“Email us a picture of the pizza inside this box and we’ll send you a coupon…”

Amused, I snapped a couple of pictures and sent the message on it’s way. That’s it… A simple solution, that delivered real-time, actionable, feedback for minimal cost. In a day and age where NPS is everywhere, it was refreshing to see a company trying something different.

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Collaborating with a new colleague? Spending the time to get to know a each other before jumping straight into the work will help set the groundwork for a healthy and productive working relationship. Answer these questions to build a healthy and productive working relationship.

Collaboration Tips 🎥

Motivation
- What motivates…

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Make the commitment to send better emails in 2021. Here are three easy ways to level up your email skills.

What’s Your Why?
Ask yourself… Why am I sending this email and what do I want the person who receives it to do after they read it? What is the main…

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Understanding the 4 Stages of Group Development. In 1965, a psychologist named Bruce Tuckman identified a 4 stage model of group development. The 4 stages that were identified are:

Forming:
The first stage is Forming, and the primary focus in this stage is on the people. This includes defining roles…

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Q:What can you do to keep the momentum after a meeting? You’ve already taken the time to meet. Don’t waste it by letting the meeting fizzle out at the end.

Document key decisions, next steps, and owners

  • Document and confirm key decisions, next steps, and task owners BEFORE you end the meeting.
  • Assuming that everyone is aligned, without confirmation, increases the likelihood you’ll lose momentum after the meeting.

Communicate outcomes

  • What did you accomplish during the meeting?
  • Sharing outcomes will help maintain momentum while increasing transparency and accountability.

Key takeaway

  • The key to maintaining momentum is to ensure that every attendee leaves with a clear understanding of what was agreed on during the meeting, what the next steps are, and who will be held accountable for completing open tasks.

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Q: What can I do to get better at meeting planning? In the boating world frames are used to support the hull and give a boat its shape and strength. In the planning world, framing can be used to strengthen focus, and shape outcomes.

And one of the best things…

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Roman Grant

Roman Grant

Product Manager | Facilitator | Former Nurse | Army Vet | Always Forward!